GRANITE SPA SERVICES / ELEVEN VENTURES LLC

 

HOT TUB SERVICE AGREEMENT

This Hot Tub Service Agreement (“Agreement”) is made as of the date electronically or physically signed/acknowledged by the Customer (“Effective Date”), by and between:

Granite Spa Services / Eleven Ventures LLC, a Utah limited liability company (“Contractor”),
and
The individual or entity entering this agreement (“Customer”).

The hot tub/spa to be serviced under this Agreement is located at the service address provided by Customer (“Service Address”) and will be serviced on a (“service frequency”) at the rate of ($) per service.

 

 

1. Access to Property

The Customer shall provide the Contractor safe and unobstructed access to the hot tub/spa and surrounding area during the hours of Monday–Saturday, 6:30 a.m. – 10:00 p.m., or at other mutually agreed-upon times. The Customer is responsible for ensuring:

• gates are unlocked or instructions/codes are provided in order to enter.

• pets are secured or the contractor is notified that pets are on the premises.

• snow/ice is cleared enough to safely reach the spa.
   

The Contractor may reschedule service if safe access is not available.

 

 

2. Scope of Regular Maintenance Services

Regular water maintenance services may include:

A. Removing debris that can be reached by a net or vacuum
B. Wiping residue along the waterline
C. Inspecting filters and rinsing with water when visibly dirty
D. Testing pH and chlorine/bromine levels
E. Adding chemicals to bring water within standard ranges
F. Raising water level to an acceptable level if accessible
G. Shocking water when necessary (spa will not be ok for use until chlorine levels have dissipated to the acceptable level of 0-5 ppm)

This Agreement covers water maintenance and cleaning only and does not include repairs or mechanical maintenance.

 

 

3. Service Frequency & Scheduling

The Contractor will perform services on a mutually agreed recurring schedule. Due to weather, staffing, or operational conditions, service dates may shift as follows but not limited to the following time frames:

• Weekly Services: ±1–2 days
   

• Bi-Monthly Services: ±1–2 days
   

• Monthly Services: ±1–7 days
   

The Contractor will make reasonable efforts to stay consistent but cannot guarantee exact same-day service.

 

 

4. Customer Responsibilities

Customer agrees to do their best to:

• Maintain reasonably high water level between visits

• Keep the hot tub covered when not in use

• Maintain proper electrical, mechanical, and structural condition of the hot tub

• Ensure the area is safe and accessible for service

The Customer understands that water quality can change very rapidly due to usage, weather, temperature, environmental debris, or extended time between visits. Additional visits may be required at standard rates.

 

 

5. Additional or Emergency Services

If water conditions require attention beyond regular maintenance, the Customer authorizes the Contractor to perform necessary corrective services at standard rates. Examples include:

• severe cloudiness

• biofilm buildup

• repeated low water levels

• excessive debris

• chemical imbalances between visits

The Customer will be notified when such services are performed.

 

 

6. Contractor Is Not a Repair Company

The Contractor does not perform mechanical, electrical, plumbing, or structural repairs. Any issues with:

• pumps

• heaters

• jets

• sensors

• control panels

• leaks

• electrical components
  …should be handled by a qualified spa repair specialist and not the Contractor.

The Contractor is not responsible for diagnosing or repairing such issues.

 

 

7. No Liability for Equipment Failure or Water Quality Changes

Customer understands and agrees that Contractor is not liable for:

• equipment failure of any kind,

• heater, pump, jet, or control-panel damage,

• leaks or structural defects,

• water clarity or water chemistry changes occurring between visits,

• damage caused by pre-existing spa conditions,

• manufacturer defects,

• customer misuse or heavy bather load,

• environmental factors such as debris, weather, or temperature.
   

 

 

8. Chemical Use & Safety Notice

The Contractor uses standard spa chemicals including chlorine, bromine, pH adjusters, clarifiers, scale preventative, metal guard, mold and mildew cleaner and shock.

Customer acknowledges:

• After shocking, the spa typically is ready for use after 24hrs.

• The Customer is recommended to verify chemical levels before use.

• The Contractor is not responsible for allergic reactions, skin irritation, respiratory sensitivity, or damage to swimsuits, covers, or equipment caused by chemical interaction.

 

 

 

9. Weather & Access Limitations

Contractor is not responsible for delays or inability to service the spa due to:

• snow or ice,

• frozen lids,

• blocked access,

• unsafe conditions,

• extreme weather,

• power outages.
   

The Contractor will do their best to complete the service. Services may be rescheduled at Contractor’s discretion.

 

 

10. Photo Documentation Consent

Customer authorizes Contractor to take photos or videos of the spa area for:

• documenting water condition,

• verifying service,

• recording equipment issues,

• protecting against service disputes.
   

Photos will not be used for marketing without additional express consent.

 

 

11. Payment Terms

Customer agrees to the following:

• Recurring services require a valid payment method kept on file and be charged once the service is completed

• Payment will be due upon completion of the service that was provided

• Declined payments may result in service suspension

• No refunds are issued for services already performed

• Extras or emergency visits will be charged at current standard rates

• In certain circumstances where the Customer needs to be sent an invoice instead of charging the card on file, the Contractor will provide a 21 day grace period for the Customer to pay the outstanding invoice. After 21 days, a 10% interest charge will be applied each Monday after the 21 days until the invoice is paid in full.

  • The grace period also applies to declined cards after the first declined transaction.

 

 

12. Termination

Either party may terminate this Agreement at any time by providing written notice via email or physical mail. No pro-rated refunds are provided for services already performed. Please send an email to manager@granitespaservices.com.

 

 

13. Indemnification

Customer agrees to indemnify and hold harmless Contractor from all claims, damages, injuries, or losses arising from:

• Customer misuse of the spa

• unsafe property conditions

• pets or third parties on the property

• equipment malfunction or age-related failure

• Customer-added chemicals or alterations

• failure to maintain proper water levels

• exposure to spa water or chemicals
   

 

14. Waiver & Release of Claims

Customer releases Contractor from all liability for:

• property damage,

• equipment damage,

• personal injury,

• chemical sensitivities,

• water quality deterioration,

• any injuries or damages arising from Customer’s use of the spa,

• any conditions occurring between service visits.
   

The Customer understands they use the spa at their own risk.

 

 

15. Limitation of Liability

To the fullest extent permitted by law, Contractor’s total liability for any claim shall not exceed the amount paid by Customer for the previous 30 days of service. The Contractor shall not be liable for any indirect, incidental, consequential, or punitive damages.

 

 

16. Notices

All notices shall be in writing and delivered to the email or physical address provided by each party.

 

 

17. Governing Law

This Agreement is governed by the laws of the State of Utah.

 

 

18. Entire Agreement

This Agreement contains the full understanding of the parties and supersedes all prior agreements. Any modifications must be in writing and signed by both parties.

 

 

19. Counterparts

This Agreement may be executed electronically or in counterparts, all of which constitute one binding document.